I miss understood a few things in the instructions and finally managed to assemble the product. Staff members provided excellent support. Great purchase.
All the screws are of a slightly bigger size and the rack is loose
We are sorry to hear you are having trouble assembling your Power Rack. We never had this issue of screws being too long, so before we take any action, could you please double check and compare the size of the screws with the size shown on the assembly manual, just to make sure that the screws are really bigger than they should be? If so, we have 2 options to help you fix it:
(1) You can purchase the correct size screws from any hardware store and we will refund you immediately once you send us the receipt.
(2) We can ship you replacement screws and that should take only a few days longer.
Feel free to choose whichever is more convenient for you!
Customer Service Team
Best Fitness Australia
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